We take such matters very seriously and we will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and mailing the photo of the affected sample and your delivery order to us at firstname.lastname@example.org
By default, the last used shipping address will be saved into your account. When you are tracking your order, the default shipping address will be displayed and you have the option to change it, if you need to.
Depending on each shipping company's policy or customs procedure, you might be charged extra fee for the final delivery or the import tax, probably due to your shipping address is in a remote area. In this case, please kindly pay them the required fee to receive your order.